If you need to report a diseased, dying, or dead tree, or if you need to report dangerous or fallen branches, make your request immediately to the Citywide Call Center at (202) 727-1000. You can also make your request online.

If you need to report trees damaged by sidewalk work, utility companies or other contractors, you need to do three things: 1. Take a picture of the damage; 2. Email our TreeKeeper Coordinator; and 3. Call the Citywide Call Center at (202) 727-1000 to report the damage to the UFA.

When you call or email, identify the specific location of the tree (i.e. address, street side, Ward) and the service needed (i.e. trimming, spraying, removal, fallen limb). Describe the severity of the problem (i.e. limb blocking street, dangerous leaning).

DDOT/Urban Forestry Administration does not maintain trees that are on private property or in alleys; such trees are the responsibility of the property owner. However, DDOT/UFA will move or remove fallen limbs that are impeding vehicle passage through alleys. A service request will be put into the Hansen tracking system, and the resident will receive a service request number.

UFA Scheduled Response Time

Emergency Investigation – 4-24 hrs
Routine Investigation – 6-8 weeks
Resolution – Dead Tree Removal (hazardous) – 4-48 hrs
Resolution – Dead Tree Removal (routine) – Up to 6 months
Resolution – Tree Trimming – up to 6 months
Resolution – Tree Planting – October 15 - April 15 annually
Resolution – Tree Spraying – April annually

Further Action
DDOT/UFA's standard is to investigate routine tree-related problems within 15 business days of the time they are reported. Current volume in the Urban Forestry Administration is such that immediate services are not available except for emergency situations. It is anticipated that service shall be rendered within 6 months of investigation. Call the Mayor's Hotline at (202) 727-2980 if the problem hasn't been repaired by the specified date of completion. Please reference your service request number.